FAQs

Primo Plumbing & Heating

  • What areas do you serve?

    Our service area covers Signal Hill, Long Beach, Lakewood, Seal Beach, Huntington Beach, and neighboring communities within a 10-mile radius. As a local family-owned business, we're dedicated to providing swift and dependable plumbing and heating services to our community.

  • Do you offer same-day plumbing service?

    Yes, we provide same-day plumbing service for most repairs in Long Beach, Lakewood, Signal Hill, Seal Beach, and Huntington Beach. This includes drain cleaning, water heater issues, and emergency plumbing needs.

  • Are you licensed and insured?

    Primo Plumbing & Heating is fully licensed and insured in California. Our technicians are extensively trained and certified, ensuring all services are performed safely and in compliance with local codes.

  • What types of water heaters do you service?

    We service and install both tank and tankless water heaters, including gas and electric models. Our expertise covers repairs and replacements for leading brands such as Bradford White, Noritz, and Rinnai.

  • Do you offer emergency plumbing repairs?

    We offer emergency plumbing services in Signal Hill, Long Beach, and Lakewood. Our team is prepared to respond promptly and professionally to urgent issues like burst pipes, sewer backups, or lack of hot water.

  • How long have you been in business?

    Our family-owned plumbing company has been serving the local community for over three decades. Throughout this time, we've established a strong reputation based on trust, quality workmanship, and enduring customer relationships.

  • What payment methods do you accept?

    We accept various payment methods including cash, checks, and all major credit cards (Visa, MasterCard, Discover, and American Express). We also provide free estimates and clear pricing before commencing any work.

  • Do you offer free estimates?

    Yes, we provide complimentary estimates for all our plumbing and heating services. This includes sewer inspections, water heater replacements, and drain cleaning. We believe in transparent pricing with no hidden charges.

  • Can you inspect my sewer line without digging?

    We utilize non-invasive sewer camera inspections to diagnose issues without disturbing your property. This advanced technology allows us to accurately identify problems and recommend the most effective repair solutions.

  • What can I expect after I schedule an appointment?

    You can expect to receive a confirmation text for your appointment. Once a technician is dispatched and en route, you'll receive a second notification with their photo, letting you know they are on the way.